Identity and contact details of the Data Controller Refit & Repair Valencia, S.L., with Tax Identification Number (CIF): B02785855, with registered office at Prolongación Muelle Norte, s/n, in Puerto de Sagunto, postcode: 46520, Valencia (Spain) and telephone number: 962 669 497, is the data controller responsible for processing any data collected or generated as a result of Users’ access to, use of and browsing of the Website. The purpose of this Privacy Policy is to provide information on your rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. If you have any queries regarding the processing of your personal data, please contact the Company at the following address: info@vmgrr.com Translated with DeepL.com (free version)
The content and services that Refit & Repair Valencia, S.L. makes available to Users of the Website may be governed by specific terms and conditions which, in the event of any conflict, shall take precedence over the General Terms and Conditions. Consequently, the User also agrees to be bound by the Specific Terms and Conditions each time they request or use the relevant content or service. Refit & Repair Valencia, S.L. reserves the right to amend or adapt, at any time, the layout and configuration of the Website, as well as these General Terms and Conditions or the relevant Specific Terms and Conditions.
Fields marked with an asterisk (*) on the forms on the website must be completed; failure to do so may mean that we are unable to provide the services or information requested. You must provide accurate information; to ensure that the information provided is always up to date and free from errors, you must notify the Company as soon as possible of any changes or corrections to your personal data by sending an email to: info@vmgrr.com Furthermore, by clicking on the ‘I accept’ button (or equivalent) included in the aforementioned forms, you declare that the information and data you have provided therein are accurate and truthful.
When and why do we process your personal data?
You are not required to provide personal information to browse our website, but in some cases, such information is necessary to provide you with the services you request from us.
Where it is necessary to collect personal data in order to provide the service, we will process the information in accordance with the Privacy Policy set out in this document, as well as in accordance with the specific terms and conditions of the relevant service in question (if any), which contain specific privacy statements regarding the use of your data and inform you of how it is processed, as well as the security measures we have in place.
Who collects your data?
The personal data you provide will be collected by Refit & Repair Valencia, S.L. or, where applicable, by data processors. In the latter case, these data processors are third parties who are contractually required to ensure that their activities comply with the law and to implement appropriate security measures to protect such data.
For what purpose is this data collected?
The personal data we request from you, or which you provide whilst browsing our website, will be used to manage, provide and improve the services you have requested from us.
We may process your personal data to respond to any enquiries you make, to manage your participation in recruitment processes, to send you electronic communications should you request this, and/or to compile statistics.
To this end, we ask you to provide an email address when you use our contact forms on the website. We only request the sender’s personal data that is necessary to respond to your enquiry.
If you subscribe to our newsletters, we will also ask for your email address so that we can provide the service; in any case, you may unsubscribe from the service at any time, and we provide the means for you to do so.
How do we process your data?
We collect personal information only to the extent necessary to fulfil a specific purpose. The information will not be used for any purpose incompatible with that described.
We disclose information to third parties only if it is necessary to fulfil the purpose of the service and only to those who need to know it. All of this is done so that we can provide the service whilst treating your personal data with confidentiality and discretion, in accordance with current legislation.
In all cases, Refit & Repair Valencia, S.L. implements security measures to protect data against potential misuse, unauthorised access, alteration or loss.
For what purpose will we process your personal data?
- Customers
Personal data is processed for the purpose of managing your purchase or the service provided; providing personalised support for the products and services you purchase; maintaining the contractual and pre-contractual relationship for invoicing, preparing quotations and following up on them, as well as sending you information by electronic means relating to your enquiry; to assess your satisfaction through quality surveys on our products and services; to send you commercial communications by electronic means that may be of interest to you, provided that express authorisation has been given; we may create a commercial profile based on the information you provide in order to offer you products and services in line with your interests. No automated decisions will be made based on this profile. -
Suppliers:
Personal data is processed for the purposes of invoicing and maintaining business contact, as well as sending you information via electronic means about our products or services. -
Enquiries via the website or email
Personal data is processed for the purpose of responding to your enquiries and requests; managing the service requested or processing your order; and sending you commercial information by electronic means that may be of interest to you, provided that express authorisation has been given. - Social media contacts
Personal data is processed to respond to your enquiries and requests, manage the service requested, reply to your enquiry or process your order, interact with you, and build a community of followers. -
Job applicants:
Personal data is processed for the purpose of including you in recruitment processes, arranging appointments for job interviews and assessing your application, and sharing your CV with companies within the Group, partners or related organisations, with the sole aim of involving you in their recruitment processes, provided you have given us your consent. -
Website users
When you browse our website, we collect information about your browser, your device and details of your use of our website, as well as any information you provide whilst using our website. In an anonymised or aggregated form, we may record your IP address (the device’s internet access identification number, which enables devices, systems and servers to recognise and communicate with one another).
The purpose of processing is to gain practical insight into how users interact with our website so that we can improve it; to carry out statistical analyses to help us improve our business strategy; to analyse website performance; and for technical security and system diagnostics.
The data we collect is not linked to any specific user and will be stored in our databases.
The data mentioned above, as well as any personal data you may provide, is stored via cookies in a pseudonymised format and is subject to the right to object to the processing of this personal data, as described in the Cookie Policy.
You can view the Cookie Policy in the relevant section.
Your browsing information may be stored via Google Analytics; we therefore refer you to Google’s Privacy Policy, as Google collects and processes such information. http://www.google.com/intl/en/policies/privacy/
Similarly, our Website may facilitate the use of Google Maps, which may access your location – provided you allow it – in order to provide you with more specific information regarding the distance to and/or routes to our offices. In this regard, please refer to the Privacy Policy used by Google Maps to understand the use and processing of such
What is the legal basis for processing your data?
- Customers:
The legal basis for processing your data is the performance of a contract and the maintenance of the contractual relationship, as well as the consent requested from you to send offers for products and services via electronic means; the withdrawal of this consent will not, under any circumstances, affect the performance of the contract. Based on our legitimate interest, we will process your data to ensure the continuity of our business activities; guarantee customer satisfaction; measure the effectiveness of our advertising campaigns; conduct satisfaction surveys; investigate fraud; or protect our operations. -
Suppliers:
The legal basis for processing your data is the performance of a contract to which the data subject is a party, or the implementation of pre-contractual measures. -
Website or email contacts:
The legal basis for processing your data is the data subject's consent. In cases where submitting a request requires filling out a form and clicking the "send" button, doing so implies that you have been informed of and have expressly consented to the content of the clause attached to the form or have accepted the Privacy Policy. All our forms include a checkbox that must be ticked to access the services offered. - Social media contacts:
The legal basis for processing your data is the acceptance of the contractual relationship with the relevant social media provider, established upon signing up for their application and in accordance with their privacy policy (which is independent of us). -
Job applicants:
The legal basis for processing your data is your unequivocal consent, given when you submit your CV and receive and sign the information regarding the processing activities we will carry out. Website users: The legal basis for processing the data is our legitimate interest in understanding our users' browsing habits in order to tailor our services to their interests and improve our relationship with them, as well as their consent given by browsing our website and accepting the terms of use regarding cookies.
To whom will your data be disclosed?
Your data will not be disclosed to third parties outside the service we provide, except where required by law. Specifically, data will be disclosed to the State Tax Administration Agency and to banks and financial institutions for the purpose of collecting payment for the service provided or product purchased.
Your data may also be disclosed to our service providers when necessary for the performance of the contract. In such cases, the data processor has contractually committed to using the data solely for the purpose justifying the processing and to maintaining appropriate security measures.
What security measures do we implement?
We have adopted appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of the personal data processing we carry out—specifically, measures designed to prevent the loss, misuse, alteration, unauthorized access, and theft of personal data.
What are your rights when you provide us with your data?
You may exercise your rights of access, rectification, erasure, portability, restriction of processing, or objection to the processing of your data—including the right to withdraw previously given consent—as detailed below:
- Right of access: You may ask us whether we are processing your data and, if so, in what manner.
- Right of rectification: You may ask us to update your personal data if it is incorrect, and to delete it if you so wish.
- Right to restriction of processing: In this case, we will retain the data solely for the exercise or defense of legal claims.
- Right to object: Upon your request to object to processing, we will cease processing the data in the manner you indicate, unless continued processing is required due to compelling legitimate grounds or for the exercise or defense of potential legal claims.
- Right to data portability: Should you wish for your data to be processed by another company, we will facilitate the transfer of your data to the new data controller.
- Right to erasure: You may request that we delete your data when it is no longer necessary for the processing purposes, when you withdraw your consent, when the processing is unlawful, or when there is a legal obligation to do so. We will assess the specific situation and apply the relevant legislation.
If you require further information regarding the rights granted to you by law and how to exercise them, we recommend contacting the Spanish Data Protection Agency (Agencia Española de Protección de Datos), which is the supervisory authority for data protection matters.
If we fail to address your request to exercise your rights, you may file a complaint with the Spanish Data Protection Agency.
We have forms available for exercising these rights, which can be requested via the email address mentioned above; you may also use the forms provided by the Spanish Data Protection Agency or those from third parties. These forms must be electronically signed or accompanied by a photocopy of the national ID card. If acting through a representative, the submission must likewise be accompanied by a copy of the representative's national ID card or bear their electronic signature.
Forms must be submitted in person or sent via postal mail or email to the addresses listed in the "Data Controller" section.
The maximum timeframe for a decision is one month from the receipt of your request.
How long will we retain your data?
Personal data will be retained for as long as the relationship with us continues. Upon termination of this relationship, personal data processed for each of the indicated purposes will be retained for the periods prescribed by law. In the absence of a statutory retention period, data will be kept until the data subject requests their deletion or withdraws their consent, or for the duration that a judge or court might require them, taking into account the statute of limitations for legal actions.
For each processing activity or data category, we provide a specific retention period, which you can consult in the table included in the Annex to this document.